Nashville, TN 37203 4. This work frames the field of patient experience, defines its core ideas and provides a clear foundation of knowledge that supports the consistent and continuous development of current and future leaders in the field. Class size is limited and a minimum number of participants is required to hold each course. %%EOF 2. Given the body of literature on the importance of confidence in many areas of life and the recognized priority of improving the patient experience, our goal was to explore connections between the two. By providing feedback via this worksheet you are contributing to a critical dialogue on the importance of patient experience and the professionals who lead this function in healthcare settings around the world. Courses are now available for the following domains: The three-part course for each domain includes an on-demand learning session providing comprehensive content overview, a facilitated virtual classroom offering the opportunity to discuss practical application with peers and access to an online community for ongoing support. By using this site, you consent to the placement of these cookies. ©Copyright 1997-2015, Vocus PRW Holdings, LLC. The sessions focus on foundational knowledge and skills and provides tools and activities to facilitate discussions on what patient experience is, what to consider in ensuring the best experiences for all and how all roles within a healthcare organization impact experience excellence. Patient Experience 101 (PX 101) is a community-inspired and developed resource to build patient experience knowledge and skill for, employees across an organization. “The Body of Knowledge courses are designed to help healthcare leaders and professionals acquire skills that will prepare them to address challenges in the field and, to ultimately, improve the patient experience.”. �L���2)a>Ӛs�)&6�xmf��0���4N��� �a�����?���E�3B�M�ai @����4�Ė 19:UA!�#���р�q@���q/Hs�}!B j�}o0tq�>����Ē��>9�'��� U�`�gx�@� z��n��f``���yh.�fg`�� g� �,8��A�1� ̘Y� Jason A. Wolf, Ph.D. Additional courses will be released soon with the full set of 15 domains to be available by the end of 2014. This easy-to-use educational resource will support and enhance your culture of patient experience excellence. 825 0 obj <> endobj The Patient Experience Body of Knowledge is a framework to identify the knowledge central to the role of the patient experience leader. %PDF-1.6 %���� In addition, seeks comment on a body of knowledge that identifies the core accountabilities of being an effective patient experience leader. Questions about your PRWeb account or interested in learning more about our news services? About The Patient Experience Body of Knowledge is a community-developed framework capturing the knowledge central to the role of the patient experience leader. In healthcare, experience is truly central to all we do. Read our, In 2012, a project steering team mind-mapped and categorized a wide range of knowledge associated with effective patient experience leadership. � cb���F�͚ Javascript is required for this site to function, please enable. 1831 12th Avenue South, #212 Webinar - Want to Work in Partnership with Patients? The sessions focus on foundational knowledge and skills and provides tools and activities to facilitate discussions on what patient experience is, what to consider in ensuring the best experiences for all and how all roles within a healthcare organization impact experience excellence. On the home page, select the specific course from the list of available courses. As of today, almost 400 individuals from 10 countries have contributed to the process. The result is the fifteen domains outlined in the Patient Experience Body of Knowledge framework.

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