Two weeks later and them changing the delivery times five or six times we finally got our stuff. Next day, December 20th, the day before my scheduled delivery, they call and inform me that only half of my couch is in and ask whether I want them to deliver that as planned on the 21st or wait for my whole couch to be available. They paid for delivery and two grown men couldn't get it threw the door. 36 Months Special Financing - ... Not a cardholder yet?
I advise anyone looking for quality customer service to choose another option. It'll be worth your time and money. Past tenets have lived in this apartment house and they have done this. Find a Store . Tuesday morning (11/26) I go to VCF to ask in person since I get the run-around on the phone. Shopping around a lot for a sofa and loveseat.
Good job value city. While Value City doesn't have explicit outlet stores, they do have clearance deals to choose from both online and in their various stores. I called from work and talked to the manager and he said they forgo g them and delivered later that day, with marks mind you. It was scheduled to be delivered to me on the 27th.
We basically were given the option of going back to pick up the new table or paying a delivery fee. It's always deserted and after my last visit I know why. Which I did i was told the same thing once again if this furniture has been switched out three to four times in one year and you have the manager telling you he's knows exactly what I'm talking about because the one on there floor has the same problem and that the store has switched there out twice obviously there has to be something wrong with the furniture. Sent back. He said there is a difference in cost for the 54k model. It wasn't there and Andrew didn't schedule the pickup like he and my receipt said it did. I'm irate that we were treated like we were lower than that man.
Ms. Smith refuse to provide it for me. To call this man bumbling is a gross disservice to a poor soul who actually is bumbling.
On 11/21, I call was told "yes it's here, according to my computer" and the person said they would call me back in a few minutes to confirm. Worst place to buy ur furtniture from. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. If we can address any additional concerns please send an email including the name and phone number on your invoice to email@example.com.
I told Tom it is not professional to do name calling and it is better to address customer issues instead of skittle the issues.
Over one month ago, I bought a couch that I was told could not be delivered until the middle of this month. I will probably NOT shop at VCF in the future for this reason alone.
Totally different experience, helpful and knowledgeable. I went there for Memorial Day Deals to buy a center table/ottoman. Not impressed when we walked in, salesperson Barry Fellabaum greeted us and we asked about a specific sofa and loveseat we picked online. $4,000 plus spent and I wish I had read the reviews. I hope they don't ever make another penny in that store. I want the rest of our order, undamaged. This review is for the delivery part only. The new furniture would now be delivered in a week.
But when my eyes hit the prize at Value city I was sold. Unfortunately, I rarely find something that I really want to purchase. they are crooks. I like the pricing and the selection." Do not shop here! They are a furniture store. Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2020 Furniture Stores....or jump right into the #1 rated online furniture store, Wayfair.
Walked in looking for a living room set. I spoke with customer service who agreed to free shipping for my "inconvenience". What they get wrong is how badly the sales people hound the customers. Do not shop here. Good prices.
Finally someone answers, says they know what I'm talking about and the other guy who was helping me is with another costumer and will call me back as soon as possible. So with a heartfelt thankyou to The Sales Representative Emmauel. This is still ongoing, and I've learned not to trust this company, unfortunately. It took 3 rentals & 2 trips to the store to get the right furniture! I haven't had to order anything from them, so I can't comment to that. Anyway we took our time and made a great selection. I purchased a couch on November 21st, just prior to Thanksgiving and was told it would be ready for pickup on November 27th. I will not return and hope you heed this warning. You'd walk down an aisle and you were sure that you saw the exact same table, with just a little different stylistic detail in the previous aisle. I felt they handled the issue well and continued to purchase from this location without incident. I told him about the receptionist on her personal phone call and he just shrugged his shoulders.We asked for a Saturday delivery but were informed by Barry they only delivered to our part of town on Tuesday or Wednesday.
I've called 4 times to have this issue resolved and even spoke to a manager who told me it would be fixed and 3 months later it's still not fixed. Their claim to fame is their direct from the manufacturer value with many collections offered from factories that they own in the US. I would give 0 stars if I could.
What they give you is an in-store credit to go towards the purchase of something else in their store which you have to use within 60 days of the expiration date. I just quit" and slammed the phone. I would recomend this VCF if you want to buy quality furniture at a decent price. Your follow-up is terrible.
The values here are way better and the quality is top shelf. We were greeted at the door. I go into talk to my saleswoman who was off that day so I tested the other mattress' to see if anyone of them was to my liking, well needless to say none of them were so I was gonna call my saleswoman the next day she worked. My whole experience was great.
The sales people are alright, your average sales people really. Then why was it still on their website?
Two hours later, I still have not heard back from the manager.
She confirmed that we can also make changes to the order Day 7: Decided that we will just opt for the bed, mirror and dresser.
Only certain outlets reach shoppers further west.
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